Helpcenter
🛎️ Help Centre – Shapelle
Welcome to the Shapelle Help Centre!
Here you'll find answers to the most frequently asked questions and how to get in touch with our team.
📦 Shipping & Delivery
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What is the delivery timeframe?
All orders are delivered within 5 to 15 business days. During high-demand periods, delivery may take up to 20 business days. -
Do you offer express shipping?
Yes! We offer a premium shipping option for £2.78, with the same delivery timeframe but priority handling. -
Do you ship across the UK?
Yes, we ship to England, Scotland, Wales, and Northern Ireland.
More info → Shipping Policy
🔄 Returns & Refunds
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Can I return my order?
Yes, you can return your order within 14 days of receiving it. -
Who pays for return shipping?
Customers are responsible for return shipping costs. -
How do I request a refund?
Email us at support@getshapelle.com to request a refund form.
More info → Returns Policy
💳 Payments
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We accept secure payments via:
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Shopify Payments
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Stripe
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PayPal
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All transactions are encrypted and protected.
🔐 Privacy & Data
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We only collect necessary data (name, address, email) to fulfil your order.
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We do not share your personal data with third parties.
More info → Privacy Policy
📧 Contact Us
Still need help? Our support team is here for you!
📩 Email: support@getshapelle.com
📆 Support hours: Monday to Friday, 9am – 6pm (UK time)
We usually reply within 1 business day.